Privacy Policy

1. Who We Are

Valvenok Limited is the data controller responsible for your personal data. We are registered in England and Wales and our registered address is Ground Floor, St Edburgs Hall, Priory Road, Bicester, OX26 6BL, United Kingdom.

If you have any questions about how we use your personal data, please contact us at privacy@valvenok.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

Name, job title, and company name Email address, phone number, and postal address Order history, billing, and payment information (we do not store card details) IP address, browser type, and device information collected via cookies Correspondence and enquiries sent to us directly Any other information you voluntarily provide

3. How We Collect Your Data

We collect data in the following ways:

Directly from you — when you place an order, register an account, submit an enquiry, or contact us Automatically — through cookies and analytics tools when you use our website From third parties — such as payment processors or logistics partners where necessary to fulfil your order

4. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders, including dispatch and delivery To manage your account and customer relationship To respond to enquiries and provide customer support To send order confirmations, dispatch notifications, and service updates To send marketing communications, where you have consented or where we have a legitimate interest To improve our website and services through analytics To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract — processing is necessary to fulfil your order or provide a service you have requested Legitimate interests — for example, improving our website, preventing fraud, and direct marketing to existing customers Legal obligation — where we are required to process data to comply with the law Consent — where you have explicitly opted in, such as for marketing emails

6. Marketing Communications

We may send you marketing emails about our products and services if you have opted in, or if you are an existing customer and have not opted out. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@valvenok.co.uk.

We will never sell your personal data to third parties for marketing purposes.

7. Sharing Your Data

We may share your personal data with:

Delivery and logistics partners to fulfil your orders Payment processors to handle transactions securely IT and software providers who support our business operations Professional advisers including legal, financial, and compliance consultants Regulatory authorities where required by law

All third parties we work with are required to process your data securely and only for the purposes we specify.

8. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or transfers to countries with an adequacy decision from the UK government.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Order and transaction records are typically retained for seven years in line with HMRC requirements. Marketing preferences are retained until you withdraw consent or opt out.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the data we hold about you Right to rectification — to request correction of inaccurate data Right to erasure — to request deletion of your data in certain circumstances Right to restrict processing — to request we limit how we use your data Right to data portability — to receive your data in a structured, machine-readable format Right to object — to object to processing based on legitimate interests or for direct marketing Rights in relation to automated decision-making and profiling

To exercise any of these rights, please contact us at privacy@valvenok.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Cookies

We use cookies on our website to improve your experience and analyse site usage. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date shown. We will notify you of significant changes by email where appropriate.

13. Contact Us

For any privacy-related queries or to exercise your rights, please contact us at:

Valvenok Limited Ground Floor, St Edburgs Hall, Priory Road, Bicester, OX26 6BL, United Kingdom Email: privacy@valvenok.co.uk